Cancellation & Refund Rules
We strive for 100% satisfaction. Here is how refunds are handled.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Order cancelled before vendor acceptance.
- Incorrect item or missing items delivered.
- Order unfulfilled or significantly delayed beyond reasonable operational limits due to vendor or driver issues.
- Quality or packaging damage verified by customer support photos.
2. Non-Refundable Scenarios
Refunds will not be provided if cancellation is requested after food preparation has commenced, or if incorrect delivery coordinates/phone numbers prevent OTP delivery completion.
3. Refund Processing Timeline
Approved refunds are processed instantly to your Hungrily Wallet balance or returned to your original payment method (Bank/UPI/Card via Cashfree) within 5–7 business days.